Refund and Returns Policy

At Rainbow Scribbles, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help. Please read our return and refund policy carefully to understand your options.

1. Returns

• Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Personalized or custom-made items are not eligible for returns unless they arrive damaged or defective.
• Return Window: You have 30 days from the date of receipt to return your item for a full refund or exchange.
• Return Process: To initiate a return, please contact us at goldpot@rainbowscribbles.net with your order number and reason for return. We will provide you with instructions on how to return your item.

2. Refunds

• Refund Process: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Timeframe, e.g., 5-10 business days].
• Shipping Costs: Original shipping costs are non-refundable unless the return is due to a mistake on our part or a defective product. If you receive a refund, the cost of return shipping will be deducted from your refund unless otherwise agreed upon.
• Late or Missing Refunds: If you haven’t received a refund after the stated processing time, first check with your bank or credit card company. If the issue persists, please contact us at goldpot@rainbowscribbles.net, and we will assist you.

3. Exchanges

• We only replace items if they are defective, damaged, or if you received the wrong item. If you need to exchange an item for the same product, contact us at goldpot@rainbowscribbles.net with your order details.

4. Non-Returnable Items

• Certain items are non-returnable, including:
  • Personalized or custom-made products.
  • Digital downloads or products.
  • Items purchased on clearance or final sale.

5. Damaged or Defective Items

• If you receive an item that is damaged or defective, please contact us within 7 days of receiving the product. We will arrange for a replacement or a full refund, including any shipping costs incurred.

6. Gifts

• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

7. Contact Us

• If you have any questions or need assistance with a return or refund, please don’t hesitate to contact us at goldpot@rainbowscribbles.net. We’re here to help and ensure your experience with Rainbow Scribbles is a positive one.

Thank you for shopping with Rainbow Scribbles! We appreciate your business and are committed to your satisfaction.